Frequently asked questions about adding devices and the solutions:

Please choose stronger WiFi signal, then the device will be connected to the network after the correct WiFi password is entered. The following operations may cause installation failure:

1. While installing, please check whether the blue light indicator stays normal;

If the blue light indicator is not flickering in rapid speed (5 times per second), please press the reset button on the back of the device until the blue light indicator flickers rapidly.

2. Please check whether the APP needs to be updated;

Please update to the latest version to avoid compatibility problems, the old version may cause QR code recognition failures.

3. Please make sure that you have entered the correct WiFi username and password;

It is possible that the username and password entered are incorrect, which may cause the issue of the device unable to connect to the network.

We do not suggest using characters other than letters and numbers as WiFi name, which may cause WiFi configuration failures.

4. Please check if it is the router settings that lead to WiFi configuration failure;

a) The router may be set to prohibit freeloaders: if the WiFi you've connected to has been set to prohibit freeloaders( Black and White List, MAC address filtering, etc) may cause the issues of the device unable to connect to the network.

b) The router may be set 5GHz bandwidth WiFi: the device does not support 5GHz bandwidth WiFi currently.

c) Bridge-connected WiFi: Bridge-connected WiFi may lead to the unstable state of the network, which may cause the issues of the device unable to connect to the network.

d) The DHCP server may be turned off(assign IP addresses automatically): if the DHCP server of your router has been turned off, it may cause the issues of the device enabling to obtain the IP addresses and to connect to the WiFi.

e) The router has hidden WiFi settings: iCloudbell does not support hidden SSID WiFi, please make sure the SSID has not been hidden.

5. When the tips "this device has been added to another account" is displayed;

In order to protect the privacy of our users, iCloudbell devices can only be added to one account. Please make sure your device has not been added to other accounts. If you have any questions, please feel free to contact us.

Frequently asked questions about playing and solutions:

1. Why can I play it fluently when I'm at home, but it works badly when I'm outside? What is the required bandwidth of the device?

iCloudbell real-time play has four modes: HD, Balance, Smooth and Automatic;

1) Real-time viewing while in HD mode, we recommend the upstream bandwidth of the network is 150KB/s, the downstream bandwidth is 150KB/s.

2) Real-time viewing while in Balance mode, we recommend the upstream bandwidth of the network is 80KB/s, the downstream bandwidth is 80KB/s.

3) Real-time viewing while in Smooth mode, we recommend the upstream bandwidth of the network is 50KB/s, the downstream bandwidth is 50KB/s.

4) Real-time viewing while in Automatic mode, the doorbell will detect the bandwidth capability of the network to choose the corresponding modes to transmit data automatically.

2. The device can only be bound to one account, how can I share it with other people?

In order to protect the privacy of our users, iCloudbell can only be added to one account, but you can have access to different devices in one account.

In order to share it with others, you can click "SHARE" in the iCloudbell setting interface, and share your device to other iCloudbell accounts, then they are able to view it at "Friends device" interface of iCloudbell.

3. Why can't I talk back after answering the doorbell?

Please make sure nobody answered the call before you do, in order to protect the clarity of the audio, it only allows the first answered user to talk back.

Frequently asked questions about pushing notifications

Do's and Don'ts of receiving notifications.

Please make sure you have turned on the pushing notification function of the APP in your mobile phone settings, then make sure it keeps running in the background and has not been cleaned up by other operating systems.

If the "Do Not Disturb" function is turned on, you will not get notifications when you locked the screen, please turn the "Do Not Disturb" function off.

What if the device is off-line?

Please check whether the power and network stay normal( WiFi account, password, etc.); If the device still stays off-line, please replug or configure the network again.

What does the APP indicator light mean?

Blue light means the device is online

White light means the device is offline

What does the device indicator light mean?

White light flashing: Device is unable to connect to the network. Blue light flickering rapidly: Reset button is clicked and the device is turning into QR Code scanning status.

Which mobile phone system does iCloudbell support currently?

iCloudbell currently supports iOS 8.0 and its higher version, Android 4.4.0 and its higher version.

What is the normal working temperature of the device?

When the temperature stays within -10°~50°, it can work properly, long-term use may cause a bit warm, but it is totally safe to use.

How does the night vision feature work?

The device has Infra-red night vision, it will be triggered if the light is less than 7lux within 3 meters.

Recover password email not received?

Some email boxes classify password recovery emails as junk mail. Please check if there is a password reset email in the junk mailbox if you are unable to receive it. Please wait for 10 minutes and perform the password recovery action again if there is no password reset email in the junk mailbox.